Shipping & Returns

DELIVERY

  1. We provide free shipping for every purchase made within Kenya.
  2. Orders within Nairobi will be delivered the same day, during our official working hours.
  3. Orders outside Nairobi should arrive within 1-2 days business days, excluding weekends.
  4. We reserve the right to ship any packages via Well’s Fargo at our discretion.

RETURNS

The following are the conditions that apply to returns of products:

  1. Only products in UNOPENED/ UNSEALED original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a
    refund or exchange.
  2. Products must be returned to Company within 48 HoursĀ  after delivery in the same exact condition that they left the company.
  3. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
  4. Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.
  5. Refunds will only be issued in the same form as was used for payment.
  6. Replacement products will be charged for shipping.
  7. Company will not accept merchandise that has been USED, ALTERED or DAMAGED. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
  8. Products purchased through the Website or at the store may be returned to Company in accordance with its return policy.
  9. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.
  10. If approved, refunds will be issued only in the same form as was used for payment.